Refund policy

2 Week Returns

We offer a 2 week return policy from the date your order is delivered.

To be eligible for a return:

• The item must be unused and in its original condition

• It must be returned in the original packaging

• Proof of purchase is required

If your return is approved, we’ll issue a refund to your original payment method once we’ve received and inspected the item.

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Damaged or Faulty Products

If your Rockeroo arrives damaged or develops a fault:

• Contact us within 7 days of delivery

• Provide photos or video evidence

• We will offer:

  • A replacement, or

  • A full refund

Non-Returnable Items

For hygiene and safety reasons, returns may not be accepted if:

• The product shows clear signs of heavy use

• It has been damaged due to misuse

• It is returned without original packaging

Refund Processing Time

Once your return is received and approved, refunds are processed within 5–10 business days.
Your bank may take additional time to post the refund.